Overnight Urns ships via USPS Priority Mail, UPS Ground and FedEx Ground service to destinations within the United States. Typical shipping time for standard deliveries is 1-7 days via USPS Priority Mail, UPS Ground or FedEx Ground depending on your shipping zone. To accommodate all customers, Overnight Urns offers expedited options from UPS and FedEx at the calculated rates shown when checking out. Presently Overnight Urns does not ship to International addresses. If you have questions regarding shipping please contact Customer Service at firstname.lastname@example.org.
If for any reason an order is cancelled once it has been shipped, whether delivered or not, the customer will be charged for the actual shipping charges (even if it was part of the free shipping program) both to them as well as the return shipping costs. Overnight Urns will also charge a 10% restocking fee for all cancelled orders once shipped.
Free Standard Shipping
Overnight Urns offers FREE Standard Shipping on orders of $99 or more. Standard shipping is typically 1-7 day delivery via USPS Priority Mail, UPS Ground or FedEx Ground depending on your shipping zone. All shipments will have tracking information provided and uploaded to your account with an easy way to track the status of your delivery. Packages requiring a "Guaranteed" delivery date will be shipped either UPS or FedEx Next Day Air or 2nd Day Air depending on the option you select for upgrading shipping during checkout. You should contact our customer service professionals via email if you need a product on a specific day so your request can be assured. Please note that if "Free" shipping option is selected, there will be no guarantee on delivery date.
Shipping Cutoff Time
Orders received by 1:00PM EST (Monday-Friday) may ship same day depending whether it is personalized and whether it is shipping directly from a manufacturer. Orders received after 1:00PM EST Monday thru Thursday may ship same day or will ship the following business day while orders after 1:00PM EST on Friday will be shipped on the following Monday. There will be no shipping on National Holidays or other days when common carriers are not picking up packages. Those carrier specific dates can be found by visiting the respective websites for UPS and USPS. Please read shipping status on each product carefully to ensure it qualifies for same day shipping. Overnight Urns is not responsible for same day shipping on products that may be out of stock, on backorder or are drop-shipped from various warehouses around the country.
No Guaranteed Delivery
Currently no carriers (UPS or FedEx) are guaranteeing expedited shipping. If you choose one of these options at checkout and the package does not arrive on-time, this is strictly your liability. Because the carriers do not guaranteed expedited there will be no refunds for shipping charges should packages arrive late. Please be extra careful if you require an adult signature for delivery because if there is no adult to sign for the package and the package is returned, Overnight Urns will charge the shipping for the delivery to you (even if package qualified for "Free" shipping), the return delivery to the warehouse and a 10% restocking fee.