Personalization can add to the beauty of many products you find here at Overnight Urns. Each product is denoted as being able to be personalized and offers a multitude of options to go along with it. Such options are dependent upon the style of product, space for engraving and shape of product. Many are able to include clipart and some are even able to offer a photo. Please read the following information carefully.
Non-Returnable and Non-Refundable
All products that are embellished in any way (engraved with a laser or rotary or have appliqués that are affixed and not removable) are considered personalized. Because of the custom nature of these products, they are not able to be resold and therefore are non-returnable and non-refundable
Engraving is a way to personalize your loved ones memorial with their name, dates and in many cases clipart. Most adult urns are capable of having up to 40 characters per line and there up to a 4 line limit with several fonts available. Additionally you may choose to add one clipart image to this urn.
At Overnight Urns we want to make sure you get what you are expecting so you will receive a digital proof within an hour (during normal business hours) for your approval, at no extra charge, prior to engraving. There is no cost for one new proof following any change(s) to the original proof, however, additional proofs will incur a per proof fee. In the off-chance this is necessary, one of our engraving professionals will discuss your options and pricing prior to making any further adjustments. No engraving will occur until a signed approval is received. Approving the proof means you assume all liability for all information approved on the proof. Overnight Urns strives to ensure accuracy with spelling and dates based on information provided to us at time of order, however, mistakes can happen so that is why we require a proof approval. Once the approval is received the engraving will go to production and no changes will be made.
Does proof approval process delay shipping?
Our staff works diligently to get a proof to you within an hour of your order (during normal business hours) for in-house personalization orders. Orders being personalized by the manufacturer may require a longer lead time. It is important to note that no engraving will be completed without a signed approval. For in-house orders if the approval is received by 1:00PM EST the product will ship the same day otherwise item(s) will not ship until the following business day. Personalization done by the manufacturer(s) will require different deadlines and you will be informed of those at the time of proofing. If you are in a rush for any product, especially a personalized one, please contact us immediately via email only at email@example.com so our customer service professionals can work with you to meet your needs.